Privacy Policy

Last Updated: September 15, 2026

HarbourSign ("we", "us", "our") respects the privacy of healthcare professionals and visitors to harboursign.ca. This policy explains how we collect, use, disclose, and safeguard personal information through this website and our waitlist, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability & Privacy Officer

HarbourSign is accountable for all personal information under its control. Our Privacy Officer oversees PIPEDA compliance and can be reached at info@harboursign.ca.

2. Information We Collect

We collect only the minimum necessary to communicate with prospective clinical users:

• Contact & professional data: name, professional email address, clinic name, practice role, and geographic region, when you join the waitlist or submit a form.
• Technical & usage metadata: anonymized, aggregated hosting logs (page requested, referring site, timestamp, non-identifying browser/device telemetry). We do not deploy third-party cross-site advertising trackers and do not sell browsing data.

We do not collect Personal Health Information (PHI) on this website. The concierge pilot itself also operates without PHI — participating physicians supply only de-identified facts.

3. Purposes of Collection

We use your business contact information solely to:

• Verify eligibility for our physician concierge pilot (a manual document-completion service).
• Send product updates, launch notifications, and onboarding invitations.
• Respond to inquiries and support requests.
• Prevent abuse, fraudulent form submissions, and maintain site security.

4. Consent & CASL Compliance

We obtain express consent when you submit a form: each form requires an affirmative, un-checked confirmation before submission. In compliance with CASL, every commercial email identifies HarbourSign as sender, provides a working contact method, and includes a one-click unsubscribe mechanism that remains functional for at least 60 days. You may withdraw consent at any time by clicking "unsubscribe" or emailing info@harboursign.ca.

5. Service Providers

We do not sell, rent, or trade your personal information. We disclose waitlist data only to trusted providers bound by confidentiality obligations:

• Hosting: static hosting via GitHub Pages (Canadian region).
• Transactional email: a regulated email delivery service used solely to send waitlist confirmations and pilot communications.

6. Safeguards & Retention

We maintain administrative and technical safeguards, including HTTPS/TLS encryption in transit, access controls, and rate limiting, to protect your contact data against unauthorized access, loss, or theft.

We retain waitlist and pilot inquiry data for 12 months after the pilot program closes, or until you request deletion, whichever comes first.

7. Your Rights

Under PIPEDA, you may request access to, correction of, or deletion of your personal information by emailing info@harboursign.ca. We will acknowledge your request promptly and respond within thirty (30) days.

8. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised date.